FAQ

Did you find your favourite product? Great. On the product page, you first need to select (and click on) the COLOR, then SIZE and finally NUMBER of pieces you want to buy. The purchase process is as follows:

Title

1. Click Add to Cart

2. A window in which you can select "Add to cart" will open.

3. The Cart window opens.

4. Check the information and products in the Cart. Here you can also enter the bonus code (if you have it or it is listed in the action as a requirement to receive a discount). You can also estimate the cost of delivery by entering the zip code.

5. Click CONTINUE to Checkout.

6. The Checkout window opens.

This is the last step of the purchase, and you only need to enter your information in the provided text boxes at the Checkout. If you have already registered, this process will be much faster, but if you are buying for the first time, we advise you to register for an easier next purchase and also for following your purchases in your profile section. (The registration procedure is described below). For registration, simply click CREATE ACCOUNT and enter the same fictitious password twice. This password will be your password for accessing your Lisca profile.

Required information:

1. ESSENTIAL INFORMATION ABOUT THE CUSTOMER. In case you want items delivered to an address different than the address in the essential information, check off USE THE SAME ADDRESS FOR DELIVERY and enter the information required.

We require your phone number because the courier can also call you to agree with you on the exact delivery time. Carefully enter the email address to which you wish to receive your order confirmation.

2. DELIVERY METHOD

In case you want to send the order as a gift, you can click on the option to send the order without an invoice. In that case, we shall not attach the invoice directly to the shipment, instead we will send it to you via post as a separate shipment.

3. PAYMENT INFORMATION

You can pay for the order with credit cards or via Paypal.

Review the order again (carefully check your email address). You can write a message or ask a question at the end of the ordering procesure. In case you forgot to enter the bonus code in the Cart step, you can still enter it at the Checkout (in the COUPON CODE section).

Complete the order by clicking I ACCEPT THE GENERAL TERMS AND CONDITIONS and then SUBMIT ORDER.

Thank you for your purchase!

The registration process is simple, secure and useful for every internet consumer. Registration is recommended, because the purchase process is faster since it is not necessary to enter all the information with each purchase. Also, you can enter several delivery addresses, and in addition, you have control over all your orders in one place.

You can register in 2 ways.

1. Independent registration

In the upper right corner of the website, click LOGIN. Since you are not registered yet, follow the form on the left side of the screen. Click CREATE ACCOUNT. Enter the essential information and finally click SEND. We will send an email confirmation of registration to your address. Make sure to check that the information is correct.

2. Login when placing an order

The procedure is described in the previous step (how to place an order?)

When the order is placed correctly, a thank you note shall be displayed first. In addition, it is important that you receive an order confirmation to your email address. You should receive the first email within a few minutes: an order placement confirmation, but this is not yet a confirmation from Lisca regarding the availability of all products. After reviewing your order, you will receive another email notifying you that we have processed your order and that the products are available. In the third email we will inform you that the order is on its way. If you did not receive the first email, send us an email to the address shop@lisca.si or call us on the following number: 00386 7 81 64 276 (business days from 7-15h). If you are a registered user (see the tab How to register and what does that mean?) you can track the status of your order by logging in to your profile (Login in the upper right corner of the website).

You can pay when you pick up the shipment if you have checked the "cash on delivery" option when selecting the payment when placing the order. This means that the order confirmation and delivery process is the same as when placing an order with payment, but you must pay the full purchase price to the courier upon receipt of the shipment.

Payment with a Paypal account is protected by the Seller Protection Program. Paypal is a world-renowned, recognizable and used online payment program. You can choose to create a PayPal account, which makes it easier for you to pay in all the online stores that use it. You only make a payment by logging in to your account and confirming a one-time code. In the created account, you also track your purchases and manage your online management. More information about PayPal account and payment can be found by clicking here.

As a part of standard delivery, orders are delivered within 4-10 business days. We always try to prepare shipments and deliver the products as soon as possible. However, the delivery time is extended in case there are some ambiguities regarding the order and if mutual communication with the customer is required. In this case, the customer shall also be notified via email or a phone call.

We do not offer express mail delivery options.

Pogodbeno sodelujemo z dvema poštnima službama, Pošto Slovenije in DPD kurirsko službo. Pošiljanje preko drugih kurirskih služb ni možno.

Spletno naročilo ni možno prevzeti v poslovalnicah Lisca. Možna je le dostava na navedeni naslov, lahko pa v registracijskem postopku navedete več dostavnih naslovov.

In case you should have already received the package, but the delivery has not been made yet, you can inform us about it on our email address: shop@lisca.si. Provide the name and surname of the person who placed the order, the date of the order, and if possible, you can also send the

You can return an online ordered product. You do not need a special reason for that, but your reasons for returning the product help us to understand and improve our services. Detailed information on refunds can be found here(LINK).

You can subscribe to the newsletter in the form at the bottom of most pages on the Lisca website. To subscribe to the newsletter, you must enter your email address and click the Subscribe button. You can also subscribe on the Checkout subpage when placing an order, where you also can confirm the possibility of subscribing to the electronic newsletter.

When you first subscribe to the newsletter, you will receive a bonus code in the amount of EUR 5.00; which you can use for your next purchase in our online shop. After registration, you will receive useful information, advice and all the news about the company to your email address. By subscribing to the newsletter, you will be up to date with all the benefits and promotions that you can use in the online shop or in our Lisca stores.

You can unsubscribe at any time, since the registration is free and optional. Unsubscribing is simple, at the bottom of the email you simply click Unsubscribe. You will receive one final email from Lisca, confirming that you have unsubscribed from the newsletter. You can also contact us by phone or unsubscribe via email: shop@lisca.si.

Click here.

Click here.

For cleavage enhancement you can use silicone pads which can be bought separately- the soft and transparent pads can be inserted in the bra cup to provide support. They are available in one universal size. Even if you damage or puncture the pad there is no risk of a liquid spill since the content of the pad isn’t liquid.

How many items of lingerie does a woman need, depends mainly on the habits, needs, desires and financial options. And although there are differences amongst women it is said that a woman should have at least five pieces of basic bras and ten pieces of basic panties for everyday use, and at the same time a few more corselets and bodies or tank-tops. More and more women feel more confident when having a set of lingerie for special occasions

For every day

For daily use it is most appropriate to use lingerie in which a woman feels most comfortable and is easy to maintain (materials like cotton, modal and micra). We recommend: a bra and panties set, body, corset

For those seductive moments

Lacy lingerie and micra panties in different colours outline your femininity more. We recommend: push up bra, a bra with gel pads, string panties and a corset (body)

For special occasions

This type of lingerie is made from more luxurious and fashionable materials which supplement the upper clothing or be one. We recommend: corsage, bustier, torselet, a bra with removable straps.

Shapewear

Functional underwear which shapes your figure, it is made from a more compact elastic and non-elastic fibres. We recommend: a functional bra, corset, mider briefs.

For nursing mothers

Mothers who breast-feed their babies need bras that enable the opening of the bra cup and are easy to maintain. They are made from elastic cotton and lacy knitting. We recommend: a functional bra with enabled cup opening.

For women who had undergone surgery

This type of bra has the option of inserting prosthesis, and is made from elastic materials. We recommend: a functional bra, a custom made model.

A transparent blouse: wear lingerie of a matching colour as the blouse or in skin colour

A low neck dress: use removable straps, firm bust support, and an appropriate shape/size of the cups.

A tight-clinging dress: a bra with seamless cups, string panties/body, midder panties

Tight pants: bikini panties, string panties, string body, panties with elongated hoses

Not so long ago, lingerie had been available only in black, white and skin colours. But the new materials, new fashion trends and greater awareness of the meaning of lingerie as fashionable wear, have brought more colour, diversity and beauty in the lingerie department. Even colours now change intensively and every new collection has – with the mandatory black, white and skin colour – series in very fashionable colour shades.

Under the thin upper clothing it is best to wear a bra of the same colour. Colours affect your mood as well. Here we list some of the psychological findings in connection to colours:

It is especially important that your lingerie feels like a second skin when you wear it, as if made to your measures exactly.

Sadly many consumers are displeased with their lingerie. They virtually stay with the same bra number for their whole life (it is more common to do so with panties), although their bodies change in their lifetime due to several events (pregnancy, body weight change, muscle mass reduction, the loosening of the connective tissue).

See the measure out instructions.

A team of designers collects ideas on various specialised fashion fares, fashion magazines, in expert literature, symposiums, conferences and exhibitions. When the fashion trends, colours, patterns, the basic and secondary materials had been picked, we form the concept of the collection and its range with our market experts. We chose the headline stories of the Lisca Fashion, Lisca Selection and Cheek collections. A similar process of idea gathering takes place in the formation of the swimsuit and sleepwear programme, formed alongside the lingerie programme, while the designing of tank-tops and blouses requires the knowledge of fashion trends for the upper clothing. Only when a designer has the necessary basic information, can she create an entire series. Sketches are made in computer graphics, followed by the selection of the final models which are the heart of the collection. In the next phase a creator gives detailed instructions to the model maker, their coherent cooperation already representing one half of success. The model maker first makes the basic cut, for the prototype. This is the basis for the first model made in the sample sewing-room, which is then tested on a model girl and necessary changes and improvements are noted. Corrections are then made and when a collection is complete it is presented to the market experts. After their selection the lingerie is sent to manufacturing process. Lingerie designing is therefore team work, where more than 10 persons are involved.

Lisca pri oblikovanju modnega perila sodeluje z najbolj uveljavljenimi in priznanimi proizvajalci kakovostnih pletenin, čipk in drugih materialov, primernih za nošenje neposredno na koži. Kot zanimivost – za optimalno prileganje Lisca v en model nedrčka vgradi 30 ali več različnih materialov. Vsi materiali so predhodno testirani in imajo ustrezne certifikate o neškodljivosti.

Za pregled najpomembnejših vlaken, ki se uporabljajo za izdelavo pletenin ali tkanin, tako za perilo, kopalke, pižame kot za majice in bluze kliknite tukaj.

Lisca cooperates with the highest-quality and reputation manufacturers of quality knitting, lace and other materials, used for clothing which is in direct skin contact. And as an interesting fact: for optimal effect and suiting of a bra there are more than 30 different materials used in a single model. All materials are tested beforehand and have approved certificates of adequacy.

For the overview of the most important fibres, used for the manufacturing of knitting or fabric, used in the lingerie, swimsuits, pyjamas, and tank-tops and blouses click.

Bras without underwire (support) are divided into lighter section and those with an explicit bust support. The first are usually softer without underwire, which do not shape the breasts but only slightly raise them. The basic task of these bras is that they carry them. We recommend them to women who truly have a bust that is nice and firm on its own. These can be found in the Natural collection, where the emphasis is on the natural fibres and use of cotton. And as daily lingerie are very easy to maintain. If you are a lady in her middle ages there is quite a various selection in the Classic collection, where you can mainly find bras without underwire and a more light character, and the bras with explicit bra support, meaning that they are made from stronger materials and the bra cup on its own, padded with non-elastic materials.

Most women have one breast which is larger than the other, which is particularly noticeable when having period. In this case lengthen the strap on the side of the larger breast, creating balance. Some women solve the problem by inserting a silicon pad in the cup carrying the smaller breast. If you are merely trying to conceal the asymmetry, use a padded bra.

In such case the bust is not positioned nicely, so you should try a smaller bra size. For example: with the size 90D the size of the bra is to big – try 85, but not D cup size (a smaller below-bustline size means a smaller cup size as well). It would be more appropriate to chose E cup, ensuring your bra has the same actual cup size, but a smaller below-bustline size, thus placing the bra in place.

With bigger cup sizes the straps are usually broader. It is best to chose those that are padded with foam and hold the weight.

For breasts like this it is best to use padded bra with double shaped cups up to G cup size, with broad, padded straps.

Transparent or silicon straps are especially appropriate for wearing under sweaters, tops with spaghetti strings, low neck shirts, since they merge with the skin. They can be placed on any kind of bra or other product that has an option of replaceable straps. They are available in several sizes – 12, 15, 18 mm in width. They can be washed if necessary in mild water or only wiped. After use it is recommendable to keep them in a dark bag or a drawer, to prevent the rapid colour change of the straps.

A purchase of swimsuits is recommendable when the choice in stores is large, but the key is still in the cut. Swimsuits should suit you nicely and additionally correct your figure.

I have larger bust... you need to choose the right size of bra cups, to shape them properly and in coherence with your body. For such cases you should have a model which has an additional Lycra basis in the cups which increases their firmness. The choice of a darker colour and smaller patterns will optically reduce the size of your bust.

I have smaller bust...They can be additionally outlined with the correct choice of the model, (push-up bra, gel-bra, a shaped padded bra) and with a stronger colour print, glitter, frills and other emphasis in the bust area.

I have stronger thighs... the leg cut needs to be placed right at the leg fold to make them look better.

I have broader hips... hips can be narrowed by selecting a model which has a darker colour over the hip area, and redirecting the view to the bust.

I have narrow hips... they can be outlined by choosing stronger colours in the height of the hips.

I have a wide waist... the waist section can be narrowed by the seaming that enhances the line of the body, and swimsuits that are combined with darker or contrasting colours on the sides.

It is good to know that stronger colours are less noticeable in the sun and swimming pools than in the store. You can be considerably bolder in the selection of colour, although you should still take into consideration the temperament and the complexion (your skin will grow darker in the sun).

If you have darker complexion, the choice of colour should not be a problem, while a fair complexion requires the choice of more intensive colours rather than the pale pastels.

Lisca’s knowledge in the field of the shapewear is incorporated in the swimsuits as well. Each year swimsuits are available in the assortment from A to F sizes, with an especial care for the larger cup size swimsuits. See the measure out instructions (LINK).

The common feature of all the swimsuit material is that they don’t absorb much water and that they dry quickly after swimming. Of course their key feature is elasticity. The swimsuits then fit perfectly in water and on the beach. The form stretches with wearing but is then returned to the original shape. Comfort and freedom of movement is thus ensured. A very important feature of the swimsuits is the elastometer – a rubbery or elastan thread, defined by great elasticity. The used lining is important for the guarantee of the swimsuit adequacy and functionality. For the overview of the most important fibres, used for the manufacturing of knitting or fabric, used in the lingerie, swimsuits, pyjamas, and tank-tops and blouses click here.

Click here.

The models in the sleepwear programme are made primarily from 100% cotton or a mixture of natural fibres (cotton, viscose, modal). With tops there is mainly the elastic viscose of natural origin and with blouses a nicely flowing viscose and a mixture of cotton and other fibres. For the overview of the most important fibres, used for the manufacturing of knitting or fabric, used in the lingerie, swimsuits, pyjamas, and clothing click

Usually ladies with such figure wear high-necked tops which outline the physical asymmetry even more. However they could afford to wear a lower neck which would elongate the body line and thus avoid the appearance of breasts positioned too close to the chin.

Definitely – bigger patterns attract attention but conceal the outline of the body. However, they should not be too loosely cut since they enhance the volume of the body. While finer patterns on a larger figure appear even more detailed and put more emphasis on the body and experts advice against it.